Customer Support

ACR Systems S.A.

ACR Systems

Poprawna 155

03-984 Warszawa


Call us or write to us

Advanced Cinema Robotic System S.A. (ACR Systems in short) is a new entity bringing together a number of experts under the new banner, people experienced in supplying the movie industry with modern, advanced equipment. The majority of the team comes from BeSteady Ltd or was in close collaboration with the former company. For many of us the launch of ACR Systems means another step towards making our dreams come true – to build the best gear supported by the best customer experience.


Visit ACR Systems website

The company headquarters is located in Central Europe, right next to Warsaw, Poland. Our employees are mostly located in the central office with many of them working remotely from abroad.


The office is the brain of our company. This is where all the ideas come from and where the people in charge meet. All deliveries and shipments are handled by the office. All our projects live here. The office is adjacent to the assembly facility which enables easy management over current tasks and logistics.

Customer service
Customer service department is responsible for running our helpdesk system and taking care of Clients while performing tasks related to warranty and repair services. Part of the team is working directly in the office and with the assembly within Polish working hours.

The other section is located in San Diego, California, USA focusing on taking care of overseas Clients. The details about our helpdesk system can be found in the Contact and Helpdesk subpage.

This is the heart of the operation. The majority of our staff works here assembling the parts, performing tests and running the quality control of all our products. Moreover the assembly is responsible for repair services. A solid team with more than a year of experience in their field greatly supports each and every member and even under high stress manages to complete the challenges with a smile. Packaging and preparation for shipping is also done here. The facility is right next to the office for the ease of communication and quick task adjustments.

Production facility
Our main elements production is located in a remote facility. Massive, modern CNC machines, the premises to perform high-pressure injection molding and a workshop consisting of lathes and precise measurement equipment altogether take some vast workspace but thanks to high level of automation only a small team of specialized engineers is taking care of it. This section of the company holds of the most guarded secrets revolving around the techniques of cutting the aircraft grade duraluminum elements and unique technical anodization. Also this is where we perform laser engraving of the markings after applying the anode and produce polimer elements such as rubber grips using the injection molding technology.

Electronics facility
The electronics are manufactured in another remote location following RoHS production requirements. The electronic boards are thoroughly quality-tested before they leave to the assembly facility. This place is also responsible for prototyping and testing new electronics solutions used in our products.

Coding department
The creation of software is handled over to experienced programmers. The ACR Manager is a frontend software custom-tailored to our specific needs of our unique products. The main coding and beta tests require special environment, that is why this is not done in company headquarters and is based on remote work. Moreover, our team of software engineers is in constant, direct contact with Alexei Moskalenko and works together with him on new solutions.

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Shop Owner

Full name:Advanced Cinema Robotic Systems S.A.


ACR Systems

Spacerowa 10

03-984 Warszawa


VAT: PL5322064132

NCR: 0000658947

CRN: 366451762

Bank account: PL62102010130000010203525557


Bank name: PKO Bank Polski S.A.

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